We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (13) |
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4 Stars (3) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
|---|---|
I***o  |
28 Jan 2019 11:19 Shoe conforms to the description. Shoes a little big |
J***a  |
24 Jan 2019 08:34 Very good |
I***I  |
20 Jan 2019 00:28 The Rules even order |
S***s  |
15 Jan 2019 03:29 The product is nice but only indoor worn land suitable for X |
S***a  |
13 Jan 2019 08:48 Received the parcel with shoes. Parcel arrived quickly. Order One size larger in description and I am pleased with them. Good quality. Light and very comfortable. Ordering black that you could apply the cream. Prodovtsu |
P***e  |
8 Jan 2019 05:24 Excellent |
N***H  |
5 Jan 2019 05:25 good but dilivery very slow |
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I***y |
4 Jan 2019 05:27 Poyuzat See at a glance ничаго so, 2 look hlipkovat adhesive residue as if not see when glued, time will tell… |
S***A  |
3 Jan 2019 05:21 Well, in general. Custom Designed 23 nov and if I understand correctly, already 27 the store sent the parcel. For which he thank you very much!!! Received today, 3 Jan. But was warned that due to предпраздничным excitement, shipping may be slightly delayed. No problem, for information too, thank you. With regard to the goods. Very satisfied. All as the description, as the pictures. Very like sole, stitching is also pretty good. Only a little he missed. Order 8,5 and could take eight. AND in general, all OK! Seller recommend. |
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V***n |
1 Jan 2019 23:37 Well Received I cherished ankle boots in about a month after the store. Track to track to their final destination. Order size 42 stock of winter wool socks or if the malomerki though butt, my 41 size. Size 42 was approximately 42,5, which is not particularly upset. Looks very high quality. Hardware overall excellent except dog lock, her weak pen (XS the proper name), shorter to bend it if you make the effort. Laces are good and long enough. Not rekkomenduyu Dry boots on the battery, because it is. Sole is sensitive to high temperature. For everyday wear fit well, support foot level. The slippery surface keep confident, good grip sole ice, snow. IN general, rekkomenduyu to buy, carefully when choosing the size. |
N***t  |
1 Jan 2019 00:39 thank u good product and good store thnks |
A***y  |
31 Dec 2018 14:24 it fits good -good soles-good qualify part leather-part nylon. |
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T***r |
30 Dec 2018 22:43 The product is beautiful and quality. Just take longer to arrive. |
S***s  |
28 Dec 2018 03:19 very nice product.for the price...very fast sipping... |
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J***y |
28 Dec 2018 03:12 Very nice and comfy boots. I hope they will last. The size is perfect and even more for my big feet. They just don't come in a box but just in a well made package. The shipping was pretty fast too and just a little bit delayed 'cause the xmas time. |
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E***r |
28 Dec 2018 02:29 Much satisfied kaldim manf perfectly guzel |
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