SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks very cool, as in the case time will show, ordered 2 sizes larger, came up perfectly
Perfect.
Shoes are perfect. I recommend your shop to all my friends. Yours sincerely, Drahomír
Wonderful berets, go size in size
The shoes are beautiful, the same as in the photo. The quality of the material will be found after the socks, so far it is questionable the durability of mesh glued inserts... Otherwise, the shoes are made soundly. Purchase is still satisfied.
Quality is unreliable. but we will look. for such money enough
Good quality and fast delivery, the only negative is the glue even on the lace, but overall recommend, the size grid is correct, the store is good
Great product very good goods
The berets are not bad for their money but of the big minuses are plastic inserts on the heels, hard and rub to meat, so I do not advise for everyday use, sending fast, it went to Moscow 2-3weeks
Shoes as on the photo. Most likely leatherette, but i liked. Original. Light and odorless. At me 42,5, took 43, just. It took 20 days to samara. What to say... well done: and the store and who delivered!
fast delivery. look good. Have to see if it will keep the good condition over time.
quality
very good quality for the price paid, only thing is that the zipper on one of the shoes is a little sensitive and goes open on some occasions.
The store sent a fairly fast order, before moscow it was 3 weeks. Tracked throughout. I ordered my husband for 39 size 7.5, came up with a margin for a warm sock, winter all the same. The shoes were packed well in the outer bag and in the film puffy. Not crumpled. My husband is happy. I did not communicate with the seller. Seller recommend.
Thank you firm
Quality could be better, but arrived in time.
Product Number 9.5 comes in the form of number 44 sectik 43 those who will wear 9 or 8.5 can dry at this price a nice product may not be long-term but will try and see average 15 days can also receive those who want to receive arrived
Shoe conforms to the description. Shoes a little big
Very good
The Rules even order
The product is nice but only indoor worn land suitable for X
Received the parcel with shoes. Parcel arrived quickly. Order One size larger in description and I am pleased with them. Good quality. Light and very comfortable. Ordering black that you could apply the cream. Prodovtsu
Excellent
good but dilivery very slow
Poyuzat See at a glance ничаго so, 2 look hlipkovat adhesive residue as if not see when glued, time will tell…
Well, in general. Custom Designed 23 nov and if I understand correctly, already 27 the store sent the parcel. For which he thank you very much!!! Received today, 3 Jan. But was warned that due to предпраздничным excitement, shipping may be slightly delayed. No problem, for information too, thank you. With regard to the goods. Very satisfied. All as the description, as the pictures. Very like sole, stitching is also pretty good. Only a little he missed. Order 8,5 and could take eight. AND in general, all OK! Seller recommend.
Well Received I cherished ankle boots in about a month after the store. Track to track to their final destination. Order size 42 stock of winter wool socks or if the malomerki though butt, my 41 size. Size 42 was approximately 42,5, which is not particularly upset. Looks very high quality. Hardware overall excellent except dog lock, her weak pen (XS the proper name), shorter to bend it if you make the effort. Laces are good and long enough. Not rekkomenduyu Dry boots on the battery, because it is. Sole is sensitive to high temperature. For everyday wear fit well, support foot level. The slippery surface keep confident, good grip sole ice, snow. IN general, rekkomenduyu to buy, carefully when choosing the size.
thank u good product and good store thnks
it fits good -good soles-good qualify part leather-part nylon.
The product is beautiful and quality. Just take longer to arrive.
very nice product.for the price...very fast sipping...
Very nice and comfy boots. I hope they will last. The size is perfect and even more for my big feet. They just don't come in a box but just in a well made package. The shipping was pretty fast too and just a little bit delayed 'cause the xmas time.
Much satisfied kaldim manf perfectly guzel