SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Xie-Xie
The first and most important thing that worries all buyers, whether the size is suitable. I wear sizes 43-44, ordered 10,5 and did not lose. There is still about a centimeter of free space under a warm sock. The shoes themselves without marriage, are very high quality. And there is no unpleasant smell, tomorrow I will check them in combat conditions. It's the skin. Seller many thanks for the correct size and fast delivery, the store took note.
Delivery 25 days quality at height size grid match. order will not regret
Perfect size, good looking, perfect for wearing in Sweden
☆☆☆☆☆
Good shoes for their price. I have a leg 27.5 cm. With a warm toe just
Keep in mind, if your foot is 28, you will come shoes more and can be too loose. Be sure to specify everything from the store. ordered 28 cm. The insole turns out to be 29 in him.
Great! The size approached 46. Thank you for the fast delivery
Delivery to Ukraine 3 Ekoshkira Seriously greenhouse plush Fresh at 4 I'm going to get the B on the wintry, don't call the B on them.
Good shoes at degrees 15 but not winter
The shoes are good, the size matches, but in one there was no insole.
The goods as in the picture, the boots are insulated, due to the fact that this leather is not sure, the time will show. The size of the smell is more than necessary, but for the winter with a toe will be just what you need
Packed well. Everything is fine. Let's see how they will be worn.
A little did not guess the length with the size, it was necessary to take 1 cm less than stated. Quality is excellent
Bots arrived, as usual. the size corresponds, even a little more, under a warm sock,. A couple of winters should be enough. the sole hits, were the same autumn, for a week the smell faded. in general, you can take
Perfectly Fit in size
The goods are satisfied. The size is accurate. Shipping fast. Skin laughter did not check but probably temptation. We carry it on, let's see how to add it to the sock while very satisfied.
I ordered the goods, without fur, everything came as ordered, + exactly in size, as measured and ordered)) excellent quality, thought it would be worse at times, thanks for the delivery. To Minsk for 33 days)
Very nice and sturdy boots. Fortunately I bought them one size bigger because they are not made for wide feet. They fit perfectly and walk warm and comfortabele. Unfortunately they smell like a chemical factory when they are unpacked. I hope that is temporary.
I m very thankful of the products. The size is match in my foot. The quality of the leather is very good. But the quality of the boots is not high class but at this price it s ok. I m not satisfied about the delivery time. It takes something like 70 days to Romania.
It 'S for 14 days, goods without complaints
Today remove the product and I really liked shoes are also leather and plus the shipping was Super fast many thanks to the store recommend it
Second time ordered and recommend this store
Despite the New-Year hysteria order came pretty quickly.
It is good
Very comfortable and good quality. Used only 3 times. Let others comments after use more accurate. Size chart excellent!!!
Exquisite
Super shoes very comfortable good quallität fast shipping
Class!! Seller recommend.
Nice shoes and fast delivery...
The kind of cool! Precisely fits the description! Faux fur. IN-30 ° are certainly not stand up on the street. But me to work 20 min. Foot, so at the time. Shoe Sole soft, translucent, not slippery. Ordered 26 Dec, received 19 Jan (Altai). Be worn as complementing the review. Thank you!
Perfectly.
Boots feels good on the feet and are nice looking. Would recommend these. Only bad thing is the boots bottom is bit slippery on snow
Shoes arrived in perfect condition. I'm very satisfied.
Everything is fine, come quickly and quality cool. Size 12,5 went to my 45 растоптаный)))))
I understand that the price is half ..... But with all the trouble. Ordered the dimensional grid proposed store-12,5 The foot is 285 cm. Got stuck roulette-295 cm. Even with toe Foot Loose… And the sole is not clear what… Transparent… If not go through the snow, and on the pavement, then wear into holes in a week… Soft much
Very beautiful and comfortable shoe. Unfortunately a bit to gross ordered. The with the Size, is always so a Lottery.
Excellent leather boots
very good...
Precious recommend store! Arrived fast and are of very good quality very happy and recommend 100% seller!!! A shame that my boyfriend be gilipoyas and seeing them said he never would put of ugly they were…. but are actually Precious and fully consistent with the description!
Nice shoes for a sweet price
Very good quality and nice color red, super
excellent quality. came in 20 days.
Thank you very much! Very quickly and efficiently! Recommend!
Good boots
Less comfortable than expected
I lıke it..
Good shoes, like even the skin! Stitched, warm, the average winter. Took the insole. Arrived too big. Shipping Krym 21 day Recommend!