SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect.
The goods did not come but the money was returned! Five stars for operational response!
Great cover. Looks good. In the hand it is felt that the bodies are larger. Not pts nice
Cool rubber cover, sits like a glove. For such money you can buy ten such and do not distinguish from the original. Thank you, super. Shipping only long,
good
The item was not tracked. It was not really long, the protection of the buyer ended, i waited for a while, opened a dispute. The store asked to wait another 15 days, agreed. Hallelujah, got it. The cover is good, everything came up. But for a very long time.
Everything came, thank you. Quality is not bad.
Super
Bought for 120₽, delivered for 2 months. Well, an amateur cover, i did not come in. With coral xr does not look. Plastic.
Good case
Normal cover for this money.
Very cool
Came for 3 weeks to chelyabinsk Fully corresponds to the description
The cover is good!
Beautiful cover, sat on the phone perfectly. went for a long time, and so everything is fine.
That the demand for this price is ridiculous. Come quickly, without defects that thanks to the store. Color more orange than red. Sat in size.? The Quality of course will not last long, but go for a change
Long Service
OK
Received this item in exactly 21 days. Bought this for my husband's iPhone 6s Plus, it fits like a glove, perfect and loves it. Thomas up to this store.
The order was almost two months to Lower Novgoroda. Very cool case, pleasant to the touch, good quality material, edge flawlessly. The size of the seventh-slightly loose, phone a little loose, but does not take off of it. Generally satisfied with the purchase.
Case prevented вставлят charging, had to bend. A little закоцал
OK, worth the money, recommend, tracked, arrived in 60 days +-, recommend
Good quality
Nice
It's amazing to be able to buy such good goods at this price! いいゾ〜これ
Pretty
Case super, come in 2 weeks
Extreamly Lovely fine case
Case like her husband. Very slim, side buttons are protected. Sat perfectly. Recommend
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Received item in 15 days of order to Sri Lanka. The store was very informative and friendly in communication. Cover gives better look for the phone. I’m hoping to make few more orders soon with the seller. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️