SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal bots
The order came on time. The track was tracked to the border. At customs changed track number. Shoes are not for our winter. In the car to drive fit.
Good quality, the sole is very thin and soft-permeated, in the middle along the foot
Packing for 5 + vacuum swords, in socks foam inserts are very high quality packed, one that already characterizes the store. Delivery fast 20 days to flax. Region. The shoes themselves are super! Light nostalgia and heel are hard, but the sole is soft. At the foot size 26,5 took 9,5 norms. A little big for this and expected with a thick toe for the winter-25 is the most. For this money I especially recommend for drivers Special, equipment. I recommend the product and wires.
We arrived 11 days before St. Petersburg. On my 43th with a foot 27-butt. Hard, it is necessary to wear, not pushinki, they are glued and stitched qualitatively, there are no curves of joints. The fur is thin, it remains a little on the socks, it is unlikely that they will go in Great Frost. The material of the top is rather not like Nubuck, but like rubberized leather. Do not slip, walked today on wet snow like not wet. In real life look more massive than in the photo. If I do not forget later I will add a tip.
Shipping parcel more than a month. Track tracked. The store is sociable and reliable. He responds to requests. I put a small keychain as a gift, a trifle and nice. Carefully treats customers. The shoes themselves are wide at whom a wide foot, will be just right at whom a narrow one should put the insole. At its 43 size took 28 did not lose. The leg is free, you can put the insole. Shoes quality is factory China. Everything is stitched smoothly and reliably. The sole is thick and corrugated, in winter it will not slip. Who thinks to Take ---- you can take boldly.
Thank you store
Delivery fast-22 days to Arkhangelsk region from the date of Order of the goods. The track code was tracked throughout the transport shipping way. Packed perfectly, in a ribbed air bag, additionally in the socks of the shoes were nested foam liners, so that the shoes during transportation did not lose shape. Shoes were purchased for her husband. On the size of the foot 29 cm, chose the size 13. With a woolen toe, medium thickness, boots sit comfortably, do not tighten and do not hang out. Sewn well, the seams are straight, there are no glue stains. Fur, one name, from the category "snake fluff" and besides very much climbs, it was not calculated. After receiving the husband immediately treated the shoes with a water-repellent spray. Now stand, waiting for frosts. Photo did not do because. Photos of these shoes are already available. All successful and pleasant shopping!
Quality of course is not so hot, fur as they say-fish, threads stick out. Took 44 size on my 43-more by one size, with a warm toe will go. For such a price I hope one or two seasons will live.
Excellent, quality at altitude.
Comfortable, sewn like normal. I will wait for frosts to check
Received quickly. at 43 ordered 45 on a warm sock well. until I wore
The size approached on the scale, looks great, in winter we will
Boots are normal. I ordered on the foot 26,5 forty-third size back-to-back
Steep chobots pts liked, I recommend the producer, I asked myself about the length and width of the foot picked up the size. THANK YOU
Handy.
Delivery in 15 days!!! Track to PR. Shipping was fast. Excellent see photo. Gift store put the suspension-kulonchik. Shoes semi-leather, but very high quality, kind and indistinguishable. Quality you can see the photo tab in the heel area of the shoe. Order size 27,5 (10). The exact. Fur boots as a not very warm, but with socks think properly. The feet shoes fit perfectly, look very beautiful and expensive. The plan he has ordered and autumn shoes. Very glad to have found such a good seller and with good reviews and goods. Recommend and favorite, it included.
The product arrive 23 days just fine and looks good quality store reliable store good recommend gift for thanks ederim
Extremely perfect foremost
Shoes excellent came, I wear 44-45 size 47 учитовайте they molomerki. I am satisfied store recommend.
(Y)
Order to black Friday… It's 31 th Jan…
Order well received Perfect
Nickel
Order came after 20 days. the whole package. after opening the package found that the right shoe pushed through. as can be seen, this came from the fact that shoes bad gasket. small Size, need to order two size bigger, and if the warm socks three sizes. on my 41,5 ordered 43 (9,5) came with thin socks, in притыкНа winter think it will be cold.
Boots quality nice, warm and comfortable. Very happy with the purchase
Warm: Yes. Quality: Not so much. Defenetly not for hiking or long trips.
The perfectly match the description, the fit is perfect and the delivery was very fast.
Shoes size is written by the store, matches. Quality the price. Fur искуственнный. Leather maybe too, though and enclosed a piece. Well or particle. See how to be worn. Then дополним review.
No it's not leather. are solidly, but more than 1500 $, In my opinion is not worth it. nothing special. for this price dermantin you can buy at local stores. the socks boot the Indented from pieces of lace.
Ok
UF! Finally it came. Shoes very nice and stylish. Thank you !
great store. good quality and fast shipping.
Just wow! I didn`t expect such an exellent quality. Highly recommended
To me they are not плдошли big
First time goods come so quickly, only for 11 days in Lithuania. Boots durable and warm. Our weather very fit and look good. The Seller before sending goods called and was interested in your foot size. Thanks to the store.
Thank you like son
All super husband Happy Thanks 44 goes to 43 + 10
Shoes come. packing good size came. the Seller Good communication потдержвает and goes to meet. recommend store and store. sole нескольская. the Review will add.
Look good. Delivery month.
Great!
Shoes with good-looking. Sew efficiently. Let 'S See, how to behave when worn. Umnichka. Very caring. He wrote and was interested in the shoe size. Shorter showed concern. Put 5 stars.
The shoes are normal. Think about-20 itself will be.
Not fit in size, tight.
The Shoes are very nice for the asking price ! Seller is nice communicative person, highly recommend ! Thanx ! Delivery a bit slow to Sofia, Bulgaria during Christmas & New Year holidays. PS. Even with small present - a red traditional Chinese souvenir for luck , thanx dear Friend :-)
Nice store, Worthy product and Good quality for this money , Fast shipping! I recommend to buy!
Very speed