SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good strap
No leather smell but looks like real leather and since it's in one piece, hopefully it will last longer. Husband prefers the leather smell though.
Quality is good. Thank Q.....
Looks nice
Great quality. Super beautiful product. High-end
I liked the belt. Corresponds to the description. In the kit was a device for picking new holes. Fast shipping. Everything is ok.
Exactly the same product
Very nice. Very fast delivery.
Great belt! Exactly the same served 5 years and went to the cottage, because of small scuffs. Otherwise everything is super!
Product came all OK.
It is very good. I loved that. I am very happy.
Delivery about one month. The belt looks good, genuine. It stinks a little, probably because of the dye. I ordered two belts, only one had a punching tool included.
I really liked the belt, let's hope it lasts.
The belt is super, i order not the first time, the quality is wonderful, the store is well done, responsible and attentive, everything is great.
Excellent quality belt. There is a smell, but it will soon pass. Included hole punch. I'm happy again. Thank you
Very nice product thank you
Super beautiful Belt, also came quickly.
What a beautiful belt, very nice quality and looks amazing thanks you very much
Good quality belt. Seller recommend.
Product comply with my order, fast delivery, the store merit 5 stars, I recommend for you and thanks
Perfect supplied, product meets all expectations. What I can see and feel is the belt good quality
Super
A really nice belt! genuine LEATHER
Very good quality. Very fast delivery.
Nice leather belt. Buy in this store is not the first time. Seller sociable and беспокоищейся about your product. All questions quickly. All very satisfied. Store recommend.
Perfect Price & Quality
Very nice,good stuff.Thanks.
Excelent.
OK for the price
Legitimate.
I'm very satisfied. very good quality, delivery arrived very fast (14 days). I've got a gift - device to shorten the belt.
Delivery in 2 weeks, packed in gift box, recommend
Looks good, store boxed punch for Leather
A nice black belt which fit perfectly. Comes in a nice box with a tool to adjust the length if necessary.
Excellent quality, genuine leather.
Good belt, certainly not genuine leather
Didn't receive the parcel, store refunded money.
Very high quality belt Dad liked
best quality
Detailed review in my Instagram @ _ ok_mari _
nice belt, very soft, could recomend
Very nice!
The order was sooo long thought that will not come. Ordered 10.11.2018, received 09.01.2019, so delivery ePacket is not very good service. Quality normal, how to wear are not know.
Belt a class. Recommend to everyone.
Order received the Ukrpochta registered parcel. no box, in a bag. this momet there was a dispute, after getting rejected the claim. belt of ECO leather, T. e. Not natural. Quality at four.
good
High quality belt!Thanks.
ok
All OK
Hello! Order received, all as ordered. Thanks to the store. The Only Thing that was not so it tags name. The quality is excellent! Recommend seller.