SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great store
On the leg 41 ordered 43 clearly approached like warm later try out in the cold
Long Walk.
perfect!!!
IS very comfortable, exactly as shown in picture.
Thank you very much. well approached. came late but i'm davoleny!
received all good. thank you
Shoes are good. But i know from experience that no longer than one season.
I think for one season they... The top of the skin. So comfortable, warm
nice
For its price worthy. I took the largest size on my 45-46, came up.
Perfect.
Labai Gera kokybė, dydis į didžiąją pusę
As i expected
Excellent quality i am very satisfied with the product.
I buy a second pair of these gelbots .. the first chose 44 size and without a winter tinsel, great. my size 42nd now got 43 size, i fit .., the first sold slightly brewing... these bots look good only with the dressing of jeans in them... And it is better to take without "wool" inside, in winter still will not help. and spring-autumn-it is possible for ponta... as a leading "miracle of technology" and "live food"...
is good
Beautiful boots, super recommend High quality product
thank you
The shoes is very nice
Good
Good
The third time. They Are perfect! Size 10 insole 27.5 delivery in 2 weeks. Thank You Very Much!
Size
Very quality item, as described, recommend store
The 45 Ramer. Warm.
I ordered it for my father. he loved it.
nice
Shoes come quickly. Relevant pictures. As normal. Size fit. Within a gift, for a special thank you)
Goods received quickly.. Shoes are well packed and fit in size good quality
Shoes are excellent. His son 42 p. Have 9.5-подошло fine, there is a place for warm socks. Made By very carefully, no smell. Son very satisfied. The Seller is very good, recommended. Thank You Very Much!
Thank You, everything is 1.5 months + there holidays, shipping was fast, apparently because to. Mail Russia Quality for the money-Super, think warm even in Мурманские cold, but there is one thing, necessary with toe + buy warm insole) + Small gift-nice
Good shoes. Size corresponds to. My 44y. Quality for a decent price
As the photo, but shoes hardly breathe
Excellent fast arrival