We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (14) |
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4 Stars (2) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
|---|---|
D***y  |
6 Feb 2019 13:37 The shoes is very nice |
Customer  |
4 Feb 2019 14:35 Good |
G***H  |
29 Jan 2019 23:38 Good |
M***m  |
29 Jan 2019 09:22 The third time. They Are perfect! Size 10 insole 27.5 delivery in 2 weeks. Thank You Very Much! |
A***r  |
24 Jan 2019 22:08 Size |
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Customer |
23 Jan 2019 21:19 Very quality item, as described, recommend store |
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G***v |
19 Jan 2019 13:22 The 45 Ramer. Warm. |
A***v  |
19 Jan 2019 05:18 I ordered it for my father. he loved it. |
I***m  |
18 Jan 2019 01:11 nice |
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D***v |
15 Jan 2019 04:58 Shoes come quickly. Relevant pictures. As normal. Size fit. Within a gift, for a special thank you) |
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S***o |
11 Jan 2019 00:19 Goods received quickly.. Shoes are well packed and fit in size good quality |
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E***a |
10 Jan 2019 09:21 Shoes are excellent. His son 42 p. Have 9.5-подошло fine, there is a place for warm socks. Made By very carefully, no smell. Son very satisfied. The Seller is very good, recommended. Thank You Very Much! |
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V***v |
10 Jan 2019 05:31 Thank You, everything is 1.5 months + there holidays, shipping was fast, apparently because to. Mail Russia Quality for the money-Super, think warm even in Мурманские cold, but there is one thing, necessary with toe + buy warm insole) + Small gift-nice |
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A***a |
10 Jan 2019 00:37 Good shoes. Size corresponds to. My 44y. Quality for a decent price |
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A***a |
9 Jan 2019 22:59 As the photo, but shoes hardly breathe |
G***y  |
9 Jan 2019 10:37 Excellent fast arrival |
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