SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, soft.
Good bag match the description delivered in 18 days
Bag cool shipping fast store well done
To the Irkutsk region. The goods came in 40 days packed well store thanks.
Everything is fine, the quality is good!!!
I ordered the first bag as in the picture, I was afraid that a crumpled, small bag would come. But it came a quality pleasant to the touch bag and the size is normal. Later I will add a photo. Metal locks are gently fastened. The store put the package inside for volume. Everything is sealed on conscience. I bought for 1600 the seller I recommend came for a couple of weeks in the Volgograd region city Kamyshin.❤️
Good bag. There are no foreign odors, snakes work, magnetic buttons too.
Mere looking at it really put smiles on my face. The leather and all materials used on the bag are genuine
Cute store bag recommend
In principle, the bag is not bad, it can be seen that the skin is natural, only the feeling that as it is carelessly made, that is, not exactly the edges are trimmed
Skin, but the most usual, cheap. And so the bag of norms. I owe you a couple of years.
Bag to G Ivanovo went a month the goods are satisfied looks good zdelana qualitatively looking leather pradavtsu thank you
A good bag for its price!
Thank you my husband is very pleased with the bag.
Thank you Seller. excellent bag.
Very decent bag. Genuine Leather. Delivery about a month. I recommend. Thank you store
Genuine Leather. High quality. Snake metal. I'm happy
Super!
I'm very satisfied
Hello! It quickly. Very satisfied
OK PRODUCT
So the price, but shoulder strap really dumb.
Bag like, come quickly!
Cool bag all in a very good description zapakovanna was in three bags inside paper наложенно very nice smell. Ask the store to send quickly came pretty quickly. Recommend seller.
Quality is generally good, but better than expected.
Fast shipping. 2 weeks. kvchestvo good. Leather
Bag super leather! will order from this store
The Parcel was more than a month. All match the description. We carry.
Color chuchut is not the same, and everything is fine I satisfied bag class
Bag! Shine! Agony!
Good bag. Like
Satisfied with the goods. Very long due to the fact that the store for a long time. But it's an honest seller!!! Told him that need to 2 Sept the gift, he said he would come, but if not, it will return money completely. AND after all returned the same!) A week later I still had a bag, though not a birthday, but it's free)) Seller and recommend items.
Hardware comrades, here no wheels. photo after months of use-like yesterday began to wear. can't say that it's not leather. is made so that the skin can be seen from the inside, also does not melt. obm inside me much, nothing more, convenient things put, in the end, it's not women's handbag-nothing there junk to carry. much confused valve-why the inside is fastened кусман-get parts. belt and accessories" Укуси me Devil ", belt very soft, and Yellow accessories with brown zippers AND is against the black bag… It is rented. if not, these disadvantages-would be very happy. the price is normal, if you think that in our кожмагазах you not поимеют-deep are (not taking into account of this unfortunate accessories...)
Bag is not bad, but came to marriage. The Seller to send for a purse. Recommended items and store.
Fast delivery in Rostov-on-Don. As normal, flat seams, neat. But in the description of a smooth skin (for which ordered), and had a different.