SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On my Russian size 44,5 came perfectly. For this price Super, in Moscow from 4000 Rubles cost
Shoes are cool! A little later, I'll reset the photo. My husband is very pleased! At 42 size 44 Chinese just right: the thin toe is slightly loose, you can wear a warm toe. We live in the Krasnodar Territory-warmer and do not need shoes. My huge thanks to the store for the quality and well very fast delivery! (the order was made on October 8, received today-October 16). Success in business and do not lower the quality bar!
Missed with the size. i wear 42 and i need to take 43, no more! Ordered 44, just with warm socks. Not comfortable. And so the quality is on top.
It's okay.
Very quickly delivered. In my 43 came 44 size. Thank you...
The order came within 3 weeks. Boots are really leather!!! Quality is very good. Thank you very much to the store!
Let's see how they will be worn.
Shoes look better than in the photo, very rich, not soft but also not very hard, in general the norms, you can take, on the russian 43 this size 10,5 just right.
Good shoes, for a lusty winter probably cold, but up to-10 should be the norm. Check The winter. At its 42 on the table took the 45th, slightly too big, will have to buy the insole, but in principle ok. When delivered from russia came in a week. At a discount for 2200 rubles. Good shoes. The top is really like natural skin.
Size in size 44-10,5 -- 43-10
I like the quality, the size approached. Winter will show what this beauty consists of
Excellent quality. On my foot size 27 cm came up perfectly 9.5, there is even a small stock. Fur of course fish, for mild frosts. Delivery from russia. I recommend. The store also put the gifts. Complemented the review with the onset of winter.
Leather shoes, rubber sole, heel reinforced, appearance beautiful, looks pretty good, walking comfortable, be careful when choosing the size, with the rise in the foot as always, well, the shoelaces can be loosened, let's see how much this manufacturer stands next to the firm mark belarus, since in those i went 20 years!
Delivery 5 days by courier, excellent bots, i take the third pair, i advise. The season departed, only felt insoles inserted, and up to 15 frost you can safely walk
Great fine shoes. 4 months ago 1 pair 2 pair extra ordered ordered and now in stock.
Ok buy a second time
Exactly what I expected had.
Very comfortable
Thank you , good and comfort shoes , I’ve got a little gift from store . Recommended
Cool shoes, quality excellent, My size 42 (the Soviet standards) took 9 (43) just come, if thick sock, then take 9,5. Although the fur will sit down, after the socks.
Excellent soft shoes, 2 weeks to NN
Great boots, and as Gift detail, adjuntarom some gloves and portatsrjetas
Shoes very good, will be worn'll see through time, did not communicate with, but he put in a gift gloves and apparently wallet for cards. Packed so that a nuclear attack not strikes. That pleased no glue on the bottom, buy happy;)
Received The goods! Just in time. A + + + + +
Excellent shoes and delivery from stock Russia at Moscow Region in just 4 days.
Business card holder and gloves attached with extra. The quality of shoes is good. I like it very much.
very good
Good goods. Good store, cares about his image. Shoes in size, one who loves thick socks, select one size larger. Good Luck. Koment the last photo) -That is You firm and almost everything for nothing!)
Quickly deliver, the exact size. Happy
Good shoes. Very high quality made. Hope to be worn for a long time. Size fit.
Thank you very much
Normal nice like skin shoes, need insole change to new they depart every time. Warm tested at minus 20
There is no doubt that the skin. And warm, comfortable, is like everything. To-10 feet warm. The overall content. Store recommend.
The order came in the announced time. The package was immaculate. The product was in perfect shape. The product came with some bonus items that I threw straight away, which is something that I didn't appreciate doing, as it's just making waste. I appreciate the gesture, but it's not necessary in this case. The shoes had a zipper to the sides that does not exist in the original product photos, which is the reason I am not giving this review a 5 stars.
Duzhe garnі зимові choboti. Teplі s naturalnoї shkіri. Seller додав podarunki to product. Dyakuyu bike, rozmіr pіdhodit in fact-not маломірні, Taku tsіnu garnі))
As always on top
Good shoes, but your took the size larger margin, too big.
A great product. Ordered a 2 pairs. Comes fast, excellent quality. Recommend
Goods received in time. Quality matches the description.
Excellent!
Excellent shoes, size is the same, just consider the strip under the narrow leg.
9.5 = 44 on the sole. A Little wider than 9-43, they all butt were the foot 27,5. This size suitable
Fast shipping! Great shoes. Shoes are very good, the foot fit well, corresponds to the grid. Look cool! Recommend!!!
Like shoes. On my 39 took their 40. Low Rise. Delivery fast. It was packed well. Thank you!
Shoes come on 43rr M warm Sock as time. Were 34 days in пфо.
Good, nice shoes. Come quickly. Put the gloves as a gift, business card and extra shoelaces.
Thank You for the parcel, in perfect condition, as a special thank you for gift is very good quality
The parcel was 28 days in the way of order. Fully compliant.