SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied with the purchase. Recommend. Thank You Seller and Manufacturer!!
Thank you
Very fine, precise measurements for my size large
Nice jacket
Good store
Very beautiful
Came out a little big But is very nice
Pretty good for the price. The feel is a bit like plastic, But is nice. Has come up with plenty of time.
Perfect, need two sizes more than usual. But it really fit me and like colour
Distinctive thank the merchant
All OK jacket is super rozmiarowo ideal for this fast delivery highly recommend
VERY GOOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Was muyyyy small, tallage does not correspond to 4XL
Fast delivery size of 50-52 4xl Height 182 weight 90
Very very good thanks you
Jacket fits the description. 5xl size 54 height 190. Grandson satisfied. price and quality matches
Shipping in Ростов-3 weeks. Cool jacket, the growth of 182 and weight 75 size 3XL sat perfectly. Flat seams, whole pockets, stocks found. Thanks to the shop recommend.
Is tupenda size and gender doesn't smell anything is wonderful recommend coming very soon and nicely proteguida. thank You
Jacket excellent, came early, just not guess, it was necessary to take XXL and took XL sweater in the butt.
good
Nice jacket. My husband likes. Seller responsible, the how to choose the size, and jacket fit perfectly. Jacket for autumn. Who the wheel or evrozimu suitable. Thank you very much!
Fast shipping Excellent item
Take 8 chl. Height 178 cm. Weight 107. Belly Beer! Jacket is made well. Think haberdashery leather, but a good guess. Idea winter from US and Chinese is different. DEMI.
Delivery fast. jacket fits the description. The store help to Choose size.
nice jacket,it fitted perfect but smell abit funny.
All great! The quality is good. The height is 180 cm and weight 84 perfect SAT 4XL
Thank You very much jacket is great.
Like the product came the size right the way ordered served perfectly recommend I ordered size L q AQ in Brazil and those who have questions buy and the shipping was very quickly arrived with 25 days to who lives in mines LOL
All came to a description. Buy happy, recommend store.
Jacket good quality. 5xl Ordered Height 170 weight 90. Everything is fine, like a jacket. Seller very sociable, delivery very fast. Good for the price. All recommend buying
Original Product and great quality
Arrived very quickly here in Rio De Janeiro, and the product is excellent quality.
This montu bought but in order at the 7 and 8 xL writes I m size want
Got a jacket. Product description. Accurate size table. Came before 5 days (Ukraine. Vinnitsa). Carefully packed. Good sewing.
Nice jacket but have not measured as died will add a review!