SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is good, the order is satisfied! It came quickly!
Ordered October 12 received November 1 Voronezh region. The bag is packed very well. I did not communicate with the store. No smell. The goods are satisfied.
The bag ordered the second time but unfortunately the bag did not come, the store returned the money.
Before the arrival of the parcel to my point of issue, I thought there would be "shit", but when I received, I was surprised, the quality of fire, looks solid, better than in the photo. None of the photos from the reviews will not pass the real picture, but still posted its own. I recommend everyone, order, you will not regret it. Before G. Finds (Primorye), has reached in less than two weeks. Seller⭐⭐⭐⭐⭐. I recommend.
The bag is super! and the quality matches. delivery is fast. I recommend to buy!
The bag went less than a month. Quality and condition is excellent. Looks great.
Delivery is very long, arrived to the Post Office at the place of residence and was there a month, the Post Office did not notify that the parcel arrived. So be careful, track the order by yourself and check in the post office. The store quickly sent the order, but in general without nerves did not cost
The bag is good, for my purposes it was not enough. Worth your money, let's see how long it will last
The bag came. The quality will go. I took to work for papers. A little upset, some write that they put a purse as a gift. It was not for me, well, it did not move. Not critical in principle. But who will refuse to be free. The store of successful and big sales. The bag is good just what I wanted. You can order, sorry for your money there will be, in this I assure you, it costs its money.
It stinks!
Everything came very quickly. A couple of weeks wore. In operation showed itself well. Locks all work clearly. The seams are smooth. A bit of a whisper of insides, but tolerable. In general, a very comfortable bag.
OK. it corresponds to what is described. I just got it, we'll see the caldad Co. or hold the day to day. i'll be back in a few days to valorarli Itra vez
Everything is fine. I order not for the first time. Commander
Slightly did not meet expectations. In the photo, the bag looks spectacular than it really is. But overall satisfied.
Material quality, delivery 2 weeks before Belgorod. The bag is comfortable, A4 owns with a margin. Purchase satisfied. Thanks to the store.
Great bag
Good day! Very grateful to you for efficiency and product quality. Very happy. Thank you so much
Cool bag. Take more time there is clearly. No pussy
Goods 5 days stupid lay in my town. Sorry that he ordered a large
Good bag, but came to marriage. Zipper bad work plus the holes in the fabric. Seller responded quickly and returned the money
Bag is great)) I loved it. No izyanov) received a gift card holders)) delivery))
Delivery in 32 days, not taxed and bag beautiful great quality. RECOMMEND!
Quality nice
Ordered 16.10, came in 29.10. Super
Super
Great bag for your money. Almost no odor, sewn.
Fast shipping-Tyumen region for 10 days after order! Product quality is super! Extra gift.
.great it came after 1 week
great product, fast delivery :)
I received the order thank you
Order received on the fifth day after purchase. Courier brought home. Seller put business card as a gift. The bag looks well. Does not stick, not bad. This money is not regret. Smell-blown away at night on the balcony. Seller recommend everyone happy. 5A!!
Excellent bag lunche flaw odor. Intense inside
So satisfied, fast delivery, very elegant
Zamovlennya priyshlo Shvydko bag dosit not rotten, such W yak I pictured. IN podarunok store вклав візитницю for scho yomu dyakuєmo!)
Great bag, shipping to the seaside less than a month, the store to put business card holders
Very high quality bag. Prompt delivery. Bought for Institute-perfect fit. Bag is very spacious, documents, books, a couple of books throw one can easily. Locks closed soft and comfortable. Advise.
excellent quality... highly recommended
Very nice. Husband very happy
bag looks like the pictures
Bag is not bad money worth, bought a second time only the amount taken more, first served for two and a half years, during which time he rubbed in some places, as well as the handles began to diverge seams, one year use came off lanyard strap to the bag, but was successfully repaired for a couple of minutes a piece of paper clips and pliers (See photo). IN general, think that the bag is money that ask for it. By the way was from Russia in Tomsk region was taken for 14 days.
IN Belarus, Grodno came quickly, two weeks. Seller fast forward. Inside was present-Purse plastic cards, nice. Recommend Thank You!
Bag very beautiful, elegant, spacious, a pack of paper A4 is included free. The quality is good. Very, very fast. Recommend store.
Shipping to SF 10 days by courier. Excellent, roomy bag.
Long thought big or small take, took great and not regret, small is not worth taking!