SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is just top! I did not expect such a quality even. Soft... there is almost no smell. Stitched well! For documents + containers with food to work the most it!!! To Krasnodar for 22 days. Track reported all the way. The shovel as a gift is good especially for such a price. Thank you store
Good, Commandant
Order made 04.10, came to the office of ukrpost 28.10. For a long time, the information about the location of the parcel was not updated, which was a little tense, but the store quickly replied that this is normal and in the end everything is fine. As for the bag-I do not know, maybe how to clean it still needs or wash, but compared to the pictures in the description it looks faded and ordinary... expected more, but in general the bag is good
Cool Bag! Approximately on a solid 4. the lining rustle, not very good quality
Very good bag of very good quality
охуенная
To Moscow from China the order was delivered in a week!!!
Quality is excellent
The parcel was tracked, the bag liked! A gift or nishtyak unfortunately was not! The goods are satisfied, I recommend the store!
I did not want to buy a briefcase for 25'000 +. Autumn happy to buy
Good quality for such a price. In Moscow, this quality of the bag is 2-3 times more expensive. Inside, under the lining is used some strange material that sounds like wrapping paper cheap candies or as tracing paper. When you try to put or get something out of the inner pocket, the sound is like picking in a plastic bag. Packed was good. Fast shipping. Despite the fact that it is not a skin, for such a price it simply can not be, the outer material is pleasant to the touch. The smell was minimal. Excellent bag for daily taxification to work.
Suede more than one. I am unturned, the delivery of the middle, the smell of it, the look of expensive bags.
Everything is fine, the bag looks cool, delivery fast
Excellent bag, plus a purse cool
Good bag! Seller at the highest level!
Everything is fine.
The goods came in 14 days. Packed well, track tracked. Everyone is happy. In reality, the goods are even better than in the photo
Super Bag!
great, thank you.
Product super, consistent with the description.
Good bag. Smells OK. Looks good.
Good quality product
Great bag.
1. Bag came very quickly (15 days!!!) from China to Muroma. 2. when ordered the store immediately contacted me and wrote that delivery is available from China. the efficiency is also positive. 3. Bag lived up to expectations-soft to the touch, all seams are high quality. Summarizing-bag good value for money, thank you.
Very soft, soft fabric, strong handle locks seem reliable (except magnetic buttons, they oochen flimsy). No foreign smell
Good qualité
Very satisfied with the quality of bags and shipping. Bag was 14 days is pretty good. That surprise is the quality of the bag without defects husband very much. Thank you very much
IN fact, the bag looks stylish, beautiful, nothing more, sewn neatly. Delivery fast, but not by courier, how to write a review. Rather it is just me. Hope bag will last for a long time! 5 +
For 1.5р super bag, not leather, odorless, stitched cool
Bag come in time. Quality as described. Shipping courier. The Result: Good and convenient bag for a small fee, it is real)
Well, so very good.
Very good quality.... Merci bcp. Fast shipped
Time delivery very long
Great bag, lining only thicker
Great bag
Bag good. Only the magnetic locks, some flimsy. Turf stronger may fall off
Super
Very good bag! Exceeded my expectations
Good quality sewing. Looks cool. There is no doubt about the durability, for ekokozha. Wait and see.
Quality content, no sticking, no smell, very beautiful concise shoulder bag. Goods arrived very quickly, great store
The product is fully consistent with the description. Fast delivery. No smell, defects are not found. Recommend!
Bag came pretty quickly. Ordered her husband, he is very happy. Bag came well packed, inside have been bags filled with air. All done efficiently and accurately. Very cool, though, I expect that size will be a little more. I liked that no further logos and high quality lining inside.
Bag brought very fast, good quality bag, I very much!
I'm very satisfied :)
I like this bag , look so good and qualitative !
High-quality materials, these bags at Kazan are about 3-5 thousand
Bag super. Come quickly. The quality is good.
All OK. Hope to such products always I will trafiał
Shipping in Minsk for 3 weeks. Product description.
Prompt delivery. Product Description and photos. For my money, better not to think!!!