SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good wallet of cons: return mechanism sometimes gets stuck in the open position, change the order of the storage card
Perfect, comfortable and beautiful aesthetically I put inside 9 cards.
Ware top
Fast shipping. Quality is not bad. Harsh "charge" card, but… works. Recommend.
Good wallets with nice credit cards holder. High quality and fast delivery.
Good
Good item
All the fun, as expected. The Only bad thing-a little crooked stick pocket. 6 cards fit легчайше and seen that there is still room…
Excellent, it's just like I was expected. I also tasted and it is SUPER. THANK YOU SELLER! If you need something like this I RECOMMEND THIS.
This is the 3rd time that I have bought this item. The 1st was for me, the 2nd was for a friend & this was for one of their friends, so a very popular choice.
Very nice. The outside pocket is handy.
As described and like picture. Quality of leather looks good and feels genuine.
The product took a long time to arrive but it was definitely worth it.
Fast shipping to Netherlands. Fine quality for the price. Definitely recommend.
Friends product beautiful lakin cards salladigin time through çıkma occurring öndeki cloth slightly soft stretched not money good tutamayabilir in front of the dil than you can get a little more expensive that, subject to o
perfect item, well packed, fast shipment
This wallet has better quality than an aluminum $100 wallet (Zenlet) I ordered on kickstarter! If you were one of those unlucky backers who payed for that crappy wallet - then you will surely like this 10$ wallet a lot more :)
Fast delivery and good packaged. The wallet is really nice and very useful, I'm really happy with it. Just a little con: if you put some cards in the flexible pocket, money in its place you can't put anything else in the leather pockets or you won't be able to close the wallet.
What i expected. Good quality! Don't know how the product reacts after 6 months but first impression is very good!
Looks solid, some edges could be smoothend but for that price all seems fine.
All perfect folded
Good
Very good Product
excelent product recommend this store
looks good .... leather.
very happy .... exact product.. good communication store