SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it is excellent !! size xxl for 173 cm and 72 kg
Got a side Large, but it’s more like a medium usa side. But it is very pretty.
Great quality. Fast delivery. Happy!
The parcel came to moscow in three weeks. Track tracked. With the size a little wrong, you could take a smaller size. The style is a bit long. Breast zipper is not a pocket, but a fake. For such a price will go.
It's the first purchase i make at es te sitio and eh i am completely satisfied. For starters, the store's attention was very kind. The jacket is great, feels good and protects you from the cold of mornings, it's very warm. It's tight, but that's how i wanted it, just perfect. Besides the delivery time was in exactly three weeks to mexico, i liked that very, very quickly!. I totally recommend the seller and this product! Thank you so much for everything!
Quality is really nice but sizing for uk market is nowhere near. I'm xl/xxl maximum depending on brand etc. 5xl here is probably large in uk/Ireland so be positive about sizing etc. Other than that i recommend this store
The size wasn't the pressure but it was my mistake this super ya encage the size that follows thank you very much
Leather looks realistic. Fits nicely. Would recommend!
Nice jacket
It fits, is nice and thin, great for the cloudy chill days.
Strong smell at a start. I recommend taking a size over the ideal, for asking very fair i can't handle with the jacket. Very nice
very good quality, design. I asked 5XL and fit me. I'm 190 and 95 kg.
The jacket corresponds to the description of the producer. Minus no upper pocket, just lock so score four
Jacket klasna, sewn super, material on the ground looked good, ale z rosmyramami all folding ( I take 4xl and zavelika, my sight 184, vaga 85 kg.
love it so much we ordered a second one.
It is perfect. Just a little tight in my back
Well-received!
Perfect and fast. I ordered a XXL as recommended the store and perfect, in Spain use the L.
Like a jacket. normal sewing warm lining size ordered to 5X 50 size fits. thank you come in time for the new year.
Superb quality price, Constitution Strongman 1'77 cm 78 kg size XXL perfect, I think most im by tante is carried by the measure of the chest for you to not be very long But t buckle, always a few cm by above for you to fasten since it is a jacket
Correct, the pocket outer is adornment. Enter But too tight-fitting with the lining of warm, is more for fall that winter cold. Normally in China size XL expenditure for tight clothes in this case should have order a size more. I'm not picky But is came with odor to chemical, in other stuff that came from China that people were complaining about this I have not detected. By cost and don't know if they'll end up putting, the washing machine albeit Synthetic skin and fixed. You can find the same in physical in Spain But by the double tent of price
Excellent jacket and Excellent seler.Good service.Thank you :)
Excellent jacket.Thank you very much :)
perfect
good product