SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping Karaganda. Plus a present. Nice
Khakassia To six weeks. Purse excellent (for money, and not for 50 credit cards). Respect, keychain certainly fun but not functional, still nice.
mantap
Come pretty quickly. The quality is very good. Seller recommend.
All. Seller konkrektny and with jajem. Recommend. Napewno anything else buy u it.
Thank you very very much!!! The quality is very high!!!
ALL SUPER!!!
Very happy! Seller Thank you small gift, it is the mood and отвлекло from, that was a very long time. Nearly two months. Comfortable, spacious and feels nice
Purse supper. was just over a month. but it is our to blame. A second time. store put a small gift. definitely advise. seller 5.
its very nice and came very fast!!!
Goods stinks but I put it on a couple of hours and OK. Included was a note from the store or the use of health. AND given the keychain who was very pleased with the seller. AND purse high quality and very comfortable. Come in 3 weeks
All OK;
Not naturalka, but good)
Take 17.12.19 for 464,07 rubles. Bashkiria came almost a month. The quality is good. Happy. Take.
Everything is fine, except for the delivery. Hurt for a long time.
Quality wallet happy. Thanks to the store. Went about 2X months. The parcel was lost in the mail.
very nice and very quickly. thanks
Fast delivery very impressive quality. Thanks store!
Nice, thank you
Beautiful great product.
Quick delivery good quality
Ordered 10.10.19 Krasnoyarsk 28.10.19 took, for their money good goods, store recommend
سرعه plug
Purse good, quality is excellent. was present, however as nice. Good store
Very good and quality products, gift lived a note with the birth of happiness and keychain! Very nice. Recommend!
The same description, priyany bonus smiley a keychain and wish to note from the store
Quickly and accurately
Excellent as in the photo
Good furniture good furniture material by its price delivery 2 weeks
Excellent quality! The smell of leather. My Husband is very satisfied! Thank You Very Much!
Good item. The description matches.