SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything corresponds to the description, the product is excellent, I recommend the store, thank you
Pretty good
Fast shipping and quality product, less than a month to Mexico
Excellent... recommend store... 5⭐️ ️⭐️ ️⭐️ ️⭐️ ️⭐️ ️
Nice product and fast shipment!
Long shipping. Otherwise OK.
Norms
All is well done only this is not one and several bracelets that you need to turn into a single
It's cool!
Very good match advertisement
Good bracelet, antennae "Long would like another tightening method
Spectacular I love it
Ok
Recommend, very fast delivery in 2 weeks.
I like it.
Normal quality, though smells strong. Some metal parts have small chips, but this is nonsense. Satisfied
,
exactly like in photo,perfect!
Bracelet went about a month. IN general, not bad, but very smelly.
Ok
Loved, as in picture, product in genuine leather, arrived super fast recommend.
Honestly, I did read the bad description and thought would have one bracelet-and they had five! Very beautiful
Generally ok, but two bracelets damaged. One locked-can't squeeze, and second odpadł element.
Very good many thanks
Good product! Thank you!
I like it so much. it's worth buying
Son satisfied, so I also. No dyed hand. Recommend buying. Thank you, regards
Everything ok
Scary stink kozhzamom
THIS A BIT STAINED BUT THIS BEAUTIFUL
All great! Came fast enough, the store is done.
THE product is as described in store and also delivery was fast, arrived in 28 days.
Match the description. Very happy. Seller recommend.