SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bag, smells of leather, came very quickly, I recommend the store
Sewn smoothly, without defects, only in some places stand out holes from the sewing needle; the material is soft (even too much), there is a weak characteristic smell, not unpleasant, over time will disappear. The shoulder strap is also soft. But: for two weeks of neat socks there were bales on the handle, and in other places, mainly at the corners, also initial symptoms. About Natural skin can not be spoken. So I do not know how long it will last, with such already manifested signs. Better watch something better.
A good bag, that's if the long strap over the shoulder was made of leather, would look better
Arrived late but product quality good
To moscow the goods got 2 weeks. Sewn well. Came with a bag of chinese air inside. Looks like skin. But not the top layer. And so, if you need a small wallet; then i recommend. I personally really liked it. Came without a gift inside. Now i will suffer my whole life. Although there is a gift. Breathe the air of china from the bag... Same thing to be there.
Handbag really liked! Exactly the same as in the description, long strap, its length can be adjusted, three compartments, genuine leather (afraid that there would be some oilcloth), roomy-both phone and wallet, and a notebook and many more things you can put and for the whole place is enough! The seams are processed qualitatively, nothing sticks out anywhere, there is no unpleasant smell. The husband is just delighted! It came to st. petersburg in 11 days. I recommend both store and product.
1A High Quality
Came on time. Well packed. The store is very sociable. Genuine leather. Sewn very well. Compact, but roomy, phone wallet, keys. Black color looks great. 10 +. Thank you
Without problems. Match the item ordered.
Good handbag
Just super!!! Quality is excellent!!! Fast shipping!! Bravo store!!!
Nat. Leather, came in a purse, keys, passport, water, notebook, 2 packs of cigarettes, glasses-everything i need.
The order took 12 days to the orenburg region. The product corresponds to the description, there was a small smell, but eventually faded, a comfortable bag-leather (except the belt through the shoulder). The store is sociable, i recommend.
Very nice bag, REAL LEATHER. I thought it was a bit larger ( length measurement included the handle) but even so it is fantastic and worthy. Fast shipping. Good and reliable store
Very nice leather bag! I offered it! Thank you Aliexpress!
Less than expected (, at first stinks.
The goods came quickly within a month in good condition. The bag is comfortable, compact and externally satisfied. The size of the bag was just for me was successful. Ordered in black. Came in black color, color and texture satisfied. I ordered this bag, because my previous bag from another brand began to fall asleep. Let's see how long this bag will last.
It's fast, all ok. Доволный, second time ordered from them, thank you for the gift
thank you very much good quality and good size
High quality bag! Probably the skin. High quality replacement is better deshovoy skin! Order very satisfied! Thank you also for fast delivery!
Bag top recommend
Many departments to save many stuff. Recommended.
Very good product
ok
Fine Quality and goods!!!! 25 years have not seen this quality!!!! And the color and sizes-just like the photos on the site!!! If someone need real high quality item, feel free to take, be happy!!!! THANKS TO THE SELLER AND MANUFACTURER!!!!
Bag is not bad quality, zipper all work, of course a horror. Bonus from store children's bracelet. Shipping Vologda 23 days. Seller and bag definitely recommend.
Order come in 4 days. The quality is good, leather. Thank You
The pictures bag looks a lot better than it really is. Very strong smell.
Foremost correct arrived well recommend the store
There is a smell of naphthalene. Delivery from stock in Russia, to Sochi, 5 days. Format the parcel, parcel. This, check with, at the post office. Small package and postal packets, we give out in different rooms mail.
Thank You!!! Great bag for documents.