SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quite liked the product!
Do not take back to back, I would like to have a size 4XL
Very good product. Only that i stay very small would have to make bigger stems, like being 5xxx, 6xxx and would buy again. Shipping theme i long to reach argentina. It will be present for lucardi chavez
THE jacket is excellent. Material very good and flexible. As like clothes a little more fair was perfect up a little bit. Ordered XL but if order again would be XXL.
Excellent Product, good material and was delivered in normal time, recommend whoever buy Q a larger number than the media provided my is 3XL but would want to be 4XL
I ordered a jacket for a height of 180 and a weight of 82 kg. The size was consulted with the store, the size of xxl was recommended. in belarus from china the product came for a week (and another two weeks went to belarus))) the quality of the product is very satisfied, i recommend though a small pad with a size... The length of everything is ok, the volume is too small... (too small in the shoulders and on the belt). I think order size more... Especially the store offered a small discount
Jacket good quality, looks very good material, arrived relatively fast, but came a size too small, have 1,75 weight 75 kg bought in size XXL.
Material jequeta is incredible, comfort and very good warm and looks much more resistant that only time will reply, recommend.
Piola la casaca, synthetic leather. I hope it lasts a good time
The product is great, but took too long to arrive. The store communicated in the beginning but ignored my messages later.
my don wears a small to med men's I ordered the jacket in XL fits him perfect
Very good
Excellent product..will order again..wish it was on auto delivery.
Thank you very much. Everything works.
Thank you very nice store for help for greatness☺
All good, but in my size 176 cm/67 kg XL VERY small…. A few more dimensions had added in order