SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got it on time and same as advertised
Très bien
Beautiful classic leather belt, husband is happy, in a bag and with a gift (Keychain).
The same belt, only after five months of intensive use. Price / quality ratio moderate. Not suitable for visible wear after a longer period of time. Fast delivery.
He arrived a lot earlier than expected, this is the second time i 've bought the same product and i'm very satisfied.
A good belt, but when looking at it there are doubts as the top layer, it is as if rough and paint after a while socks can start to go to the most worn places (creases), let's see, 100% leather, my husband liked it
.this was my 2nd orde. fantastic material!
A perfect product very good quality store super reliable highly recommend to everyone
Strap quality. I order not the first time. But this time all the crumpled came. I don't know if the creases will be straightened. And who's to blame? Mail or the store himself. But the belt is uniquely quality and it is worth taking
All ok.
I demand 14 days to arrive
Pretty belt high quality thank you
Excellent brand.
Good belt, genuine leather
The wrong color... Insulting ((black came .. Looks like everything is ok
Very fast delivery in 2 wks product such as the description
good
fast delivery an great product
super
Belt super. Made of leather, pressed, but high quality, for the money could not be better. Shipping to Ust-Kamenogorsk 20 days. Recommend. Ordered two belt and gift store put a key and firmware
Good belt, not the first time! Ship very quickly, come quickly. Worn for a long time, the year exactly enough, then stretched and begins to crack in the buckle. But any belt stretch, so should be changed, so we are quite satisfied! Comes in a bag, gift good take!
all gucci
Top quality very loved very
Gud
Satisfied, good quality product. Recommend.
Excellent, cool belt, genuine leather, recommend, thank you
Thank You, very good quality belt, quickly came.
Good, color is rich, though Softer than we would like) 20 days delivery
The day Today 30 Jan just get the product
Good quality
very good and fast
Delivery fast, good product + couple gifts put store. Thank You, will order more. Recommend this seller!
Perfect, Quality persuasive, fast and about timely Delivery.
Of course not leather, but for 500 rubles standards.
Prompt shipping. Belt came in a case. Has been included for the extra holes and keychain souvenir. Seller recommend. Deserved 5 stars.
Belt received! Very like,
Everything agrees with the description. Very nice belt and very nicely packed in a small bag :)
Item received intact.
Looks firmly, see what will be for some time :)
good product, took 8 weeks to ship
Good quality. Nice feel to leather, not bonded. Buckle was on wrong way round but no big problem as had to trim anyway.
Description of the same, quality-will reproach.
Very good quality stripe.
Excellent and fast
nice belt and stylish, the length can be adjusted by unscrewing a screw and cutting the end and unscrewing it back
Nice belt. Take the 2nd is the same. Case has become worse, belt itself is normal-no problem. Recommend to buy from this store.
Good product, good quality, fit the description. Reach Saratov for 2 weeks. Goods to track all over. I am satisfied. Seller recommend.
Soft belt, beautifully packaged.
All good Thank you Thank you
Excellent belt! Looks solid, leather good. The inside of the rough