SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and comfortable
Thank You
My 44 took 46 but it was fine and more
Goods for some reason not arrived on time, before ordered 2 pairs and was not problems. Money back
Great quality. Very comfortable to wear. Going to order in another color.
Great shoes. Very comfortable, lightweight. They look great. I ordered one size larger than my size. I put a thick insole but the shoes are anyway a little big. It was necessary to order your size.
perfait store and the shoes!!
For this price - all good. Weird buts... Photo is better.
Dear Ali! One of my best buys on AliExpress, honestly! Delivery took only 30 days to Europe. They are comfortable, warm, non static, waterproof (so far) and keep the shape. I really, really like to wear them. Usually my size is 44, I ordered them in 46. First they were a bit tight! But after 3 weeks of wearing them, they fit like a glove. Highly recommended!
Very good products!!!
ok
Shoes riding in Belarus for more than two months, though it was during the holidays. Arrived wrapped in cellophane. So apparently got me протертыми. Amount returned to the store. IN general, shoes don't look bad, passed to them once, so the quality is can't.
There was no yellow laces!! As well as all good! Waiting for a long time!!
belle e comode
ok
Corresponds to the grid! If quickly go, can not be distinguished from
Start with good, since it is not much. Shoes Really good, stitching and stocks, errors and the like. A 38 took 39 and fine, even have a little bit of space, as it should. Price met. BTW The smell, a little but is still there. Well, now the bad: 1) goods go a very long! Asking about this store and he said "tomorrow" and eventually barely missed the calculated time. 2) was a parcel for a long time. 58 days!!! The first track to normal, and then hung and 46 days there was no information. I ask the seller, say so and so, can you do me that the answer? Or I will open a dispute! The seller me just simply proignoril. The product itself then generally disappeared from the presence and soon shop also covered empty… 3) items come without box (although many was) and not even in the phony package, and just зафигачена in tselofanku. Thank You, though they did not happen.
They are really very satisfied, are done very well and the material is good quality. The shipment we put really really long time, plus or minus two months, despite what the store was very kind and I have always respond to messages. The numerò is right. Have both label that laces black and yellow.
Look very much. Neat stitching. Adhesive residue was found. The 42 size feet in warm sock fit perfectly. Included 2 pairs of shoelaces (Black and yellow)
You Can See, that is not original, but it is very wear. The season can be.
Very good
Product arrived in perfect condition. Good quality components. Nice also the tint of shoes. Very light weight. Transparent rubber sole straw. You walk very well and also declared matches the actual measurement. The material appears good quality. The Inside as I requested has no Padding. Is not present the logo on the shoes. You hardly notice that are a copy of the original. The relationship Quality price is very cheap. Also the strings are very nice and soft. The foot breathes well. It just takes a little patience for free but it is enough to get organized for time. Times are still those who are declared by the store. I Will Buy again by him because I have been quite satisfied
Long Service, and everything is ideally.
Perfect
Shoes were misplaced hit with the post. After contact tidy money gotten back.
Really good quality! Very comfortable and feel very nice to wear. They look nearly identical to the real ones. Very happy with this purchase!
Got my package. Everything is perfect. Thank you for a small present)
Shipping blizko 1,5 mіsyatsya (BO zamovlyala 11.11) yakіst vіdpovіdaє tsіnі описання exactly, yak on photo
Cool boots to look, but do not look very foot, as big rise, and because of this the ugly fold as the galoshes, overall very good, but wear likely postoyanku because of this minus, will not
Order came quickly. But as always with Kitaem, that something is not right. Size butt, but by their calculator took a couple of CM in stock. AND the main joke is that shoes are in different ways-one curve
Shoes good, a little hard. Hope to wear will become softer. Come in a month, of which 15 days went home. Cool, that there are yellow laces for free. My shoe size 39, ordered 40-No pressure.
Super Thank you
The same number q in Spain, recommended no doubt
ECO leather Type, good but following the table I ordered a number too large.
Great boots. Excellent value. Advice for buyers in Europe is get one size bigger, sizes are different.
No defect. More flexible as original but good workmanship. Thank You for your work
Great boots with fur, nice and warm! Do my own size ordered (39) fit perfectly and walk wonderfully! Fine sole also. Also look another super out… Best sale qua shoes on Ali! Happy with it.✌
Quality correct for the price paid. Very like. T'ai dr.martens
These are the best purchase I’ve made in 10 years. All the tags as in store. Absolutely awesome
Ordered 21 Oct came 7 Nov (Cheboksary), took the post office only today. Went to his size 34 took 35 also left little room for socks (that is necessary). Quality is excellent, as for me so comfortable (had worn). Prodovets do super) Personally wrote when sent the parcel). Put The beautiful yellow shoelace) By The Way, goods pradovets sent quickly)
Match the description. Fast shipping.
Shoes were little more than two weeks to Ulyanovsk. The 42 shoe size shoes 43 thick socks sat perfectly. Lightweight, quite soft, comfortable. Cool soft outsole, that won't give You much slip on ice. Apparently it's cool, but slightly protruding joint, you can see the picture below. Also has two sets of lace-yellow and black. With regard to the authenticity to the original, difference you can say no, more perfect replica is hard to find
Beautiful
Delivery 14 days to Poland. I'm wearing size 44 but ordered 1 size bigger and fits perfect.
Quality is good, it is difficult to distinguish from the original. Material is much denser than the original, impossible standards tighten lacing because of this. Came very quickly, the foot 25.5 cM took 42 (generally wear 40-41) store recommend 41, but I now died and realized that 41 would be very small. The Only negative is shaky sole, if your finger to press the insole inside, the outside of the tires stupid Flex (the color of life is not as bright as the picture, closer in Burgundy than red.
AMAZING!! brilliant quality leather and perfect stitching!! ordering more right now! the only downside is that they don't come in a shoe box, slight creasing on the ankle but look fine on and will wear out with time wo not an issue, but come wrapped in Dr martens tissue paper so no scratches or anything. came with tags attached and spare yellow laces!! I love them
OMG OMGG they're perfect and size perfectly fits!! Shipping just 1 month! I will definitely buy again *-*
Excellent!
There were some problems, but settled with the store, it's very fast