SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came that I ordered the quality of a good look in the process of socks how long
Chic shoes, warm, comfortable, quality class, I do not even want to shoot!!!! For the souvenir special thanks!!! Many thanks!!!!/
My dear friend!!! Many thanks for the shoes, they are very cool size approached. Delivery 9 days very fast to miass. The store well done all quickly sent i recommend.
Received 15 days in Moscow well protected I recommend to all
Everything came quickly!! In the suburbs for 2 weeks .. soft and comfortable .. size 42 slightly more to take .. but can be carried .. the color is accurate, the sole is soft.
This pair of shoes is definitely worthy of a five-star rating! I really liked the quality of this product, the shoes fully correspond to the description presented on the product page. Live look the same as in the photos of the store. I think the price-quality ratio is optimal
I'm delighted with this attractive pair of shoes! Very reliable material, dense and durable. Good and flexible outsole. In general, the design of this shoe suits me completely, and also these shoes perfectly fit me in size (special thanks to the store for a clear size grid)
I am completely happy with the purchase of these men's winter shoes! They look very stylish, ideally sit on the leg thanks to a clear dimensional grid of the store. Good shoe. The sole is flexible enough that gives me maximum comfort when walking
Very comfortable shoe. The shoes fit the leg tightly enough, but there are free zones that provide comfort in the sock. The dimensional grid was accurate. The quality of the materials pleased me. I put five stars
These warm men's shoes met my expectations. I bought them for my boyfriend, we're both delighted with this acquisition. The shoes look stylish, the guy says that he is very comfortable and comfortable in them. I willingly believe it! I want myself the same now
I bet five stars for these wonderful shoes. I am completely satisfied with the quality of this shoes, looks really cool and brand. The price suits me, it is lower than i expected. Delivery was very fast to my city
These cool shoes are worthy of a five-star rating! I really like their versatile design in this dark blue color. Perfectly combined with absolutely any clothing. The size of the shoes fit me well thanks to the exact size grid of the store. I put the highest score for excellent price-quality ratio
I believe that these shoes are worthy of an evaluation in five stars. Their quality suits me completely. Shoes look stylish and modern, correspond to fashion trends. The quality of the shoes is perfect, i have nothing to complain about. I will wear them as often as possible this autumn. Super!
Excellent product, size ok
SINCERELY THANK YOU FOR ORDER EXECUTION-I AM VERY HAPPY. RESHPEKT!!!!!
Product quality is fine. Size runs small. My husband usually wears 10 1/2 or 11. I ordered an 11 and his toes come completely to the end. Too small to wear. They are also narrow in the toe area. I didn’t notice the weird lettering on them when I ordered them, but pants will cover that. If they fit properly, he would have been satisfied with them Ordered on 12/28, received them on 2/4. 5 1/2 weeks.
Super!♥♥♥Thank You Very Much!
Are comfortable and very warm
Buy shoes for men, who wears shoes 44 size. He ordered the biggest shoes size (46) in this store and they are as a result became closely in length.
My husband took foot 43 size. Back To Back. Packaging perfectly. No wrinkle and not hurt. Sole in the ice (Suburbs, minus 8-10 degrees) Slippery. Look at how the slush will be worn. If you go, not stand, normally the light frost. We Will See!
Shoes completely fit the description
Shoes beautiful, in the form of transport is not lost. Not flashing, only bonding. Hard soles, стучащая. About the size: Do not bother measurements and вычислениями, just take two sizes bigger. I AM on my 41 took 43 and not lost on thin socks at the time. This money commodity normal.
Just like in the description, look beautiful, on the same grid. As to be worn-Not sure.
Excellent shoes is great to me very much advise delivery very fast.
Malomerki 45 as 42.
Quality & Service fast excellent
Shoes are good value for money, malomerki 41,5 43 butt
44 The 43 in the butt, and like that does
Shoes very good, at 43 size fit perfectly! However for a long time! Ordered 10.11, received 02.01! Floor winter passed! If you knew that so long will go, unlikely to be ordered. Here for a long time to buy and wear!
very nice shoes!
Delivered flattened and deformed in spite of the good protective air case. Conformed to expectations. Warm and easy to wear. Inside synthetic fur to be tested on the long run to ascertain no chemical allergy could be developed.
Very beautiful shoe
46 size SA fits 43 euro size, the length of the rules, the width of the little foot poddavlivat, hope trample))
Malomerki. Size 27 must take 27.5. And very tight. Look stylish and rich.
Slightly tight, half a size more punishing
It fits the description! Packed in a bag with air, the 41 Russian ordered 42 from store. Seller recommend!
Warm comfortable
size was a lot smaller than expected.
Shoes super light, in the form of solid.
Ačiū!
Shoes normal quality. Size corresponds exactly to the dimensional grid store. On my 42 size 44, fit like a glove. Packed very well. Shipping a little more than a month.
Shoes excellent. Very comfortable.
Order received after 2 weeks. Negative 11r-r (45 RUS) on 43 pp tight fit.
Go For 2 weeks, everything is fine
Excellent product
Excellent. The good attention of the store has been decisive to achieve the ideal size. I recommend ordering two sizes more than you usually use. Very satisfied, good product and good seller.
The cold heating up sole walking sound like heel walking.
Sent very quickly. Product description. Looks good quality.
Very good product! Recommend! Everything exactly as described. Shipping to Australia at least two weeks. For 42 European ordered 10 size. Well come. Seller and store well-being. Will still buy, this product, just different color.
As always good thank you very much, the same size, ideally