SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything in the tent, satisfied, you can take.
Quality corresponds to description
Fast shipping! The belt is good!
Impeccable good quality thank you
IS very wide. Came very fast. Comes With a pouch.
The was very good according to my expectations.
Very nice belt! Satisfied
Everything is fine, only not leather as it is written
OK
My husband really liked
Good product
Ordered a belt long 125 cm received a belt long 124 cm along with a buckle. With the store did not communicate. And so normal.
Ótimo produto
good
super
Fast delivery, nice product.
Order came quickly, good for the price.
Perfect!!! Fast, excellent quality + gift.
Color red/orange. Rich, Bright. Visual and tactile quality is excellent. I love it! Each belt separate circle packed in separate package brand. Very nice, attitude store! The order of three straps nice gift 3 pairs of socks. Thank You for the nice smile. Ordered straps 8 Jan 2019-delivered 1 Feb. Good Luck and prosperity.
Belt very good quality, thank you very much. Gift store put socks. Suggest items and seller!
I greet everything ok
Everything is fine, always take from this store lanyards, advise more gift sent in the form of socks, all very good quality.
Product compliant. Nice quality. 1 sock gift with each belt.
Good product and fast shipping. The packet came with some socks gift. Recommend this store, give thanks by your gift and 5 * you deserve.
Good belt, not very similar to natural leather, likely ekokozha any, but overall I satisfied, recommend. Too fast delivery-2 weeks Kostroma.
Thank you very much for the great service. Received my parcel in good order and quality plus a bonus pair of socks that I never expected. Quality products and recommend every interested buyers. Quick delivery and quality packaging.
Shipping to St-Peterburga 20 days. Thank you for the gift, Socks is always useful. Packed well. Belt soft cons of the skin does not smell, and paint. Satisfied with the goods. Delivery to St. Petersburg 20 days. Thank you store for a gift, socks will always come in handy. Packed well. The soft belt of the minuses does not smell like leather, but paint. Product is satisfied.
Perfecto
Absolutely Top⭐️⭐️⭐️⭐️⭐️, 1A High Quality
As in the photo. Looks quality nice. Thanks by the detail.
Very fast delivery. Very nice belt
Super
Good and worth the price, but I'm not sure it's genuine leather..
Delivery on time, belt on the kind of quality. Come in a case, in a gift socks. Small Thing, but nice. Seller recommend.
very good
Very nice and high quality soft belt. Similar to the skin
Belt super
All good
Good quality
Super!!! Thanks!!!
Great Belt.
Foremost perfect
Thank you very much Belt Quality worth very
Excellent belt, pleased with fast shipping, recommend. Put Socks Gift
This is my second order and I’m happy with purchase
It arrived and is very big for my husband. He’s a size 36 in pants.
The color varies a lot photo
thank you and it's good quality
Belt good. Ordered 24 Oct, received 3 Nov, very fast!!!
Product description. Delivery fast, before Moscow posting came in two weeks. Gift store put socks, nice bonus.