SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as the image shows Amazing quality. I recommend it
Beautiful and elegant. Fast shipping
Good! :-)
Great Belt. Fast delivery 16 days.
Delivery per month. Soft comfortable strap. Clasp automatic.
Great product. The store put a gift bracelet. Everything is fine.
Norms
Excellent cinturon, I'm coming very fast.
Super
Perfect good quality very easy to adjust I recommend
verry good quality, will by more. deller recomended
Quality is excellent. Heavy, beautiful, stylish belt. One side is exactly the skin, the other is not sure. The store sent a silicone bracelet with a store advertisement, as well as a card with a photo how to reduce the length and how to open the buckle. I think this is a very profitable purchase-576 rubles. Shipping with full tracking in 4 weeks. 5 ++!
all Okay
Great quality, more heavy belt-buckle than cheaper ones.
Class, super
actual belt even better than description!
ok.
Very fast delivery. nice belt.
Good quality and bystrvya delivery!! Advise.
Really good quality for this price. Fast delivery to NL.
A recommend; fast effective good value for money
Make you satisfied.
Like her husband, but don't think that it is leather
1
Beautiful belt. Not just figure out how to shoot. Below is this lever. Packed in brand bag. Thank You Very Much!
Excellent
Thanks.
Very nice belt. Very responsive store. Many thanks, fiends!
All good, I like it.
The delivery was super fast and the qualiteit is excellent, I am here very satisfied with it.
I received the item. Thank you.
Track to track, but the belt was for a long time. Appearance looks good, but that's what to wear? See
2 and a half weeks Tatarstan. Belt Is good. Thank You for the gift. Good store.
The nature of the product matches the advertised image. Good quality products meet the requirements. I feel very good and impressed with the product. I hope we are a good partner forever.
Got it as expected and very Good quality product.
Belt high quality. But Exclusion loops (trenchik). Have To withdraw from the old belt.
Excellent belt excellent quality as pictures
Come buckle with fissure damages
perfect one of the best !!!
Strap is made of leather!
According to the description. Quality adekwatna for money. Recommend
Thank You, belt received
Everything is fine. But as always. Thank You Very Much!!! RECOMMEND!!!
A little uneven colored Buckle
Ordered several different belts, parcel was sent quickly, for each belt store added special case for storage.
All super. Bracelet as a gift and instructions for adjustment, in addition to sending
אחלה
Belt looks well. The whole works. Very interesting how much will last. A good first impression.
Everything is fine just not very.
Perfect quality