SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purse prishol very quickly. Very good. Leather.
Everything is fine!
Thank you! The product arrived on time. Very happy ! Thankful!!
Shipping 2 months! Size in centimeter more than my old, not sure what it is leather, quality 3 + of 5, taking over 7.10 $.
Parfait
Good an quickly arrived
Really good quality. I recommend the store and the product. It arrived fast.
Purse fits the description. As gift-like man. Not damaged during transportation. Original packed, high quality made, look carefully, versatile. Thank You the designer! IN general it is worth your money. Goods arrived faster than the expected dates. Track code so that the transport can not to worry. Thank you very much!!! Good Luck!!!
Purse was for a long time, say probably New Year and Christmas holidays. Wallet leather, no smell. Was well packed. Do not wrinkle. Skin Quality, soft to the touch. Money (dollars, euros, 500 USD. Bill) is well placed. There Is A compartment for coins. Also many offices under different cards. Seller and recommend items.
Excellent
Create a Bull Bomb as listed right away and came pleased
OK.
Great quality. Thanks
When many cards and more detail-looks very well пухловато. Even opens. AND so, for the normal price purse.
Well packaged, looks as described, but arrived at the estimated time.
Great product, as in the description, almost does not stink. Dealer put protection for bank card. Recommend.
Well crafted, looks fine, but terribly smells with chemicals. A gift added - rdif creditcard protetector
I loved, comes as which in in describing how and fast shipping, less than a month for that will come (Mexican) I am very satisfied, 100% recommend
Purse good quality, store sociable, goods sent the fast track.
Goods received, even as a gift. All the rules
Big Size
super
Like a good shovel for their money, doubts arise popovodu in leather and thin as paper…
Expect the best quality. Wallet thick
Nice wallet
good
It's the narikany
A***** Item received exactly as expected... great Seller, open communication and assistance for all emails sent to her.
Very thick even without anything
Very nice quality
Normal.
Good looking very והגיע very fast
nice quality thanx for the gift
Very fast, thanks! About quality, later further report
The quality of the product is just, touch not is bad Ta, but seems like fur sinthetic
Not fast shipping ولاكن product good جدآ
Product compliant shipped very quickly
Wallet came gently podrapany. Quality ok though finishing medium.
Excellent very as in the description completely recommended
Wallet leather thin, soft. Size Of thought less. And all the rules.
Thank you
Excellent
Great. Real leather great quality
I like a purse, well packed, convenient, soft thank you.
Product is according to specification. Very good quality and best design so far on Aliexpress. Highly recommended.
Thank you, loved son, skin tightening, the store sent immediately. Will order more
Purse come super fast shipping, weeks for 2,5 reached the Rostova. A month use skins photo with it