SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is very good! Delivery two weeks to Moscow railway. Track tracked.
Good tea
Delivered per month, quality is good
Excellent bumper, looks solid. Quality is good. Thank you.
Corresponds to the description, do not like the inscription.
Good Seller!
In the Sverdlovsk region came a cover for 21 days. Quality really liked, the side faces are not slippery, the outside surface imitates the skin, very pleasant to the touch. Sat on the phone like a glove, With sales did not communicate
Everything is fine, on a5 straight native
It took a very long time about 2 months, but the quality is very good. I sat tight, on the touch and look very good!!!
Beautiful. i recommend.
Good, tactile pleasant
Good case
Good case. delivery exactly 20 days.
All OK
To v. novgorod for a month.
Advise to order
The product corresponds to the description, the store recommend, the delivery is not fast
Delivery in time, as promised by time, the cover is good. Darker than in the picture, burgundy. Dermantin and silicone, sat on the phone perfectly, in the hands is very convenient.
Bag of good quality. Terrible service, for a long time. Why is sent to Siberia through Lithuania.
Bag of good quality, all is perfect and not thick.
65 days. Case has not reached. Ali returned the money. Advise choose paid delivery
All clear!
The kind of normal
Quite slippery side, and everything else was perfect.
Very soft-touch cover. Fits the phone is not very tight, but does not fall down. All the digging and holes are made very accurately, in addition, that a speaker. It is not covered, but this is not the center hole.
Good, even the stylish case "under the skin". The Samsung Galaxy A5 2017 (A520) got excellent. Thank you! Good look stylish smartphone case. Suitable for my Samsung A520. Thanks for store!
Great cover. Good quality. Fits like a glove
It has a leather sensation to the touch, but it's actually made of plastic. It looks fine and luxuous. It took a while to arrive, but I'm satisfied!
Sat as cast)
Super Quality! speed of delivery is perfect!
Great cover, lchen satisfied
Very good!