SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purse cool! Very spacious. all match the description. store sociable. chelyabinsk it for five weeks. thank you, very satisfied!
At first glance, the quality is good, is not genuine leather, but good leatherette. Went a little more than a month.
The quality is very good, looks solid. All advice)
Nice purse
Nice and simple design, looks stylish, hope will last a long time
Value for money. But very long. The Parcel was 1,5 months
Priyshov shvidshe vkazanogo hour, all super, kolіr Taqiy, yak zamovlyali. Goods CCB vіdpravleny on the following day pіslya order. S owner spіlkuvalasya
Very good quality
Purse good quality Thank You For gift
Great quality, very like! Seller put a note and gift :) Thank You Very Much!
All super quality is excellent
Excellent coin purse. Advise store. Put a note on their behalf with good wishes.
All nice and high quality
Come pretty quickly. Within a small gift as a keychain. Quality like the 5 +, excellent packaging. Thank you
Almost as I expected! Recommend!
All good, thank you
Just great, thanks
Come to Moscow for 11 days. Quality suit. THE sections under card fit 2, and 3, which is convenient, russian passport also got a bang. THE set come cute keychain and note) store respect, all super
All happy. Recommend.
Super. Enough disputes. But you can fit all.
All ok! 12 days in Minsk. Very quickly! Thank You Very Much!
Satisfied with the 100! Super fast delivery. Before it for 2 weeks +-a couple of days. All locks work. The material feels soft. Inside pocket waiting for me very unexpected, but such a pleasant surprise: cute keychain and very kind note with a wish. Thank you so much) and recommend product and store!
All fine
Wallet very good. Seller sociable. Cons of: for a long time. Advantages of: a full description of. Inside was a nice bonus.
Нархига яраша зур. Совгала билан keldi. Хиди йук. Тошкентга 30 кунда keldi
Wallet excellent, recommend!
Quality zippers was a so-so, think a month from them will be living space, also too tight card compartment. But for the price in general is very good
Dovolёn booked at the first time! Seller recommend
Thanks a lot. It's great. Delivered in 11 days. Seller of recommend.
wery good. thanky for present!
All very quickly and efficiently. Shortcomings is detected. Thank for so cool coin purse.
Come on time, good quality, size more than expected.
It all came quickly, + a nice bonus))) thanks a lot))
Thank You, come in perfect condition, I very much)))
Goods to track. Come without damage, quality, all that was required climbed. Phone 6 inch climbed no problem!
Very cool. Very fast and small gift from store to set the mood.