SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bracelets are excellent, the minimum girth is 16,5 cm. Strong smell, it seems paint, should fade. I thought this is 1 wide bracelet, it turned out to be 4 pcs., the one with wooden beads-on an elastic band, the rest spread on the rope
Delivery to hmao in 86 region was about two months. Bracelets were changed to coins, in general the design is very original, looks pretty good. The store sent the order immediately, in russia the goods were not tracked. in general, the goods are satisfied, given that it was practically free!☝️
Cool multi-layer bracelet! I really liked it. Thank you store!
Everything is fine.
I won for coins! Quality is excellent, delivery month.
The order was delivered in two weeks (15 days) to Poland. I like this type of jewelry, so I was waiting impatiently but finally I got it. :D I've ordered three different sets and each of these is good quality (made of real leather (smells so good - information for people who like it :D)). Everything is as in the photo. The type of "clasp" makes it suitable for every wrists circuit. Each set packaged separately. I'm really satisfied. Thank you. :)
Excellent product, very well done. Recommend.
სამაჯურია შავია ხელზე გიკეთია დადიხარ და ხარ რა
Recommend, for these money very good quality!!
Quality is good
Looks beautiful
after 3 months finally arrived. thanx!
Very nice. Definitely a bargain!
More than two months to kazan. on the standard male hand just right. The material is oak, from which the bracelets are wrinkled, i hope i find how you can soften. In general, norms
They're good.
Time, like the Photography
Perfect thanks
Consistent with the nice bracelets, there is 4 pieces))) Recommend
Goods yakіsny. Zamovlennya Bulo zrobleno 21.12. Priyshlo 26.01. Vіdslіdkovuvavsya.
Thank you..very nice
Good quality, that picture is and get a life, only oooooochen Shipping
All it quickly Consistent with the picture
just like in the picture
Good Product.
Fast and good, thank you.
as described
Todo well thanks
Very good
nice
Unpleasant smells, so super
Class
good
Bracelet standards. Description. Have the smell, but not strong. Think to erode. Seller recommend.