SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before the st. petersburg came in a month, a little less. The size corresponds, that's what it is genuine leather, doubtful. The sole only looks thick, in fact thin. In general, in the store after fitting, i would not take such.
Shoes perfectly fit the size 1:1, delivery 1,5 months with tracking.
Good shoes look beautiful in the winter we will try my size 41 took 42 and fit well so who will buy take a size larger they are small
Everything is fine to the store, thank you. The parcel came quickly. Winter will check.
Leather shoes, smell nice skin, stitched neatly! Plus a gift-gloves.
Good soft botton
Come in, shoes comfortable
Natural insulation. Packaging surprised, used to the boxes, and then trampoline.
Size fit very well we nenayti small, track, the bitter cold hardly suitable degree to 15-20 probably, at the expense of whether, at the present moment be verified as very good quality make artificial leather, the normal price.
It's cool to see that all is good and that we have gloves as a present
Come quickly, size fits. Sole thin seems to confirm a review.
Recommend store. shoes completely fit the description. real leather. good-quality packaging. delivery fast. thank you for the New Year gift gloves and box (probably for business cards). Attached to the above a few photos.
Boots are good, comfortable. Sole is soft. The size is not right. Immediately visible business approach of the store. Thank You Very Much!
It's good
To look like normal. Then we'll see.
The shoes are light and warm, come quickly. Seller put the gloves as a gift and wallet for cards. Thank You Very Much!
The Product is fully consistent with the quality of a good standard. Amazing for the money was genuine leather. On my 42 shoe size ordered 270mm, shoes size perfect fit. The Only negative, this service, which took 29 days.
Good day! Full!!! Size, color and quality all come! Happy Christmas! Wish you satisfied and adequate customer! Good Luck!!!
Shoes waited almost one and a half months. Nice-looking, warm, comfortable, never shake. Size exactly fit, just like in the description. See what will be worn. Until satisfied!
THE parcel found 2 gift: Baby gloves and something like plastic business card)) Nice!
Shoes come all great store recommend
95984745675536
The store is done, quickly and efficiently all made)
Shoes high quality and quickly came to the destination
This shoes зимные. Class. Братышке very much. The exact size. Thanks to the store was at the time.
Welt, fake. Stitched just outside the strip of skin. The cold is not suitable. Wool short and woolly when worn. You need to take your size.
Very well packed and well made. Thank you...
Thank you for small gifts. Great packaging and fast broadcast. Highly recommended.
Description. The Seller sent the boots quickly, just fast parcel arrived-but as always, ordering from this store is not the first time.
Thank You Very Much. Me very much. Warm shoes. Recommend. But The gift was broken
Normal boots.
Fits the description of goods, the quality is good. Take the size 42, fit well. Delivered quickly. Thank you and recommend.
I am very glad dziekuję and best regards.
All the fun
Think more soft so much
Like shoes, size 43 took 9,5, come, thank you very helpful put gloves, nice.
Put 4.8 stars, but since half Ali did not feel the 5… There are maaalenky marriage… A little high. The money good boots… Not Europe yes… If the тимберлендах passed 7 years, in these likely 2-3… Thank you for a present
Sturdy comfortable and my waist.
All good
Doubt that it is leather. prodaets obshitelny.
Shoes exactly as expected. Arrived in Yakutsk per month. Up to-30 can walk.
Excellent botton size take a little more went well rekamenduyu prodovtsa
The quality is good. You can take.
Shoes match the description, round-cut well, soft fur, everything is exactly the same, take the 42 size 8,5 come The, thank you.
Normal shoes, put a gift gloves female.
IN principle, all happy, well packed, came in 3 weeks, but spoiled the impression, that they are actually not bound, as it looks in the description, and taped, and on top of the strip of cloth sewn, imitating the firmware
Fast shipping, shoes good quality, size corresponds to the table.
Like shoes boy-see how much they paid off in the winter. thank you order came quickly, very well packaged, special thanks for the show, children's gloves.
Fur inside artificial, made with high quality.
Workmanship is very good. in size. comfortable. for very low temperature will not work. fast delivery-15 days to Europe. will be worn, remains to be seen.