SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purse came quickly, very like, store put gift.
Do Tver Order reached for 15 days. Packaging is simple, but it is delivered without damage, and most importantly quickly. Product description. Thanks to the store.
Thank you
thank you
Goods come = ( Two months have passed. Seller full money back. Sorry, I was waiting for the wallet. Friend bought a, very much.
Wallet perfect!! My son l love merci beaucoup At Soon
recieved as advertised. amazing wallet. smells of leather. feels great. in good packaging and store added an accessory gift. thanks! reccomended seller!
Zamovlennya priyshlo pіznіshe nіzh повинно Bulo B, Ale koshilok good, to purchase zagalnomu zadovolena.
Nice Wallet, and fast delivery
Sifariş etdiyim məhsul 16 günə gəlib çıxdı. Keyfiyyətli məhsuldur. Yaxşı saticidir. Hamıya məsləhət görürəm. Product that I ordered, arrived 16 days. High quality product. Good store would advise The product I ordered was 16 days old. Quality product. Good seller. I advise everyone.
good quality , like expected
great product. fast delivery. thank you
Excellent!
Excellent wallet) many departments, even hidden there) husband happy. IN Petrozavodsk arrived for 2 weeks
Perfect product.
Great looking skin and then look in socks
recommended store, good quality product. odered on 16th Jan and received on 31th . very impressive and quick delivery. thanks
Nice wallet.
Otimo produto.
Very fast delivery. Purse even sewed, seemingly indistinguishable from skin.
OK
Good quality and good service, fast delivery to indonesia
Thank You, everything is fine! Recommend.
Goods come quickly, like leather
Excellent
Order came in three weeks. all as described. leather натуральнач, no odor, stitched smoothly. everything is fine, advise
Luxury wallet for a low price
Purse for everybody. Harsh. You can take
Parcel arrived before the deadline. All OK. Thank You
Good quality wallet.
Such standards. But very strong smells
Everything is fine. Nice wallets. Beautiful and high quality. Recommend
There is a small Wallet, is tá well finished
Description. Delivery to the stated period. Small flaw, traces of glue inside. But remove easily and quickly. The Seller has invested in small nice gift. There is a slight odor genuine leather (yet purse in package), which, in my opinion, Is a plus.
All Is super! Shipping Homel 20 days, more Chinese person put gift change, but Михалыча granddaughter was nice.
Purse good. Leatherette, small smell deshovy Chinese material. In a gift broslet very nice. But purse come ragged is very upset and did… clasp hard if put money and card zastegivaetsya barely barely
Hi! Order 30.09.2018. Received order 26.10.2018g in Rostov area (30 km from Rostov-On-Don). Many sections. Very satisfied with the purchase. Special thanks to the efficiency and an additional gift!!! Photo attached