SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
parfait
Looks cool, but not for a cold winter. not yet worn, but the strength is lame, they are only about glued.
All OK
Very precise and consistent with what I ordered
Super. Sedí. Jen ty tkaničky by mohly být delší
Took on the size of more sit like poured, the shoes looks good beautiful
nice shoes
Perfect, i loved them, it's just like the picture
Beautiful shoes, all as in the photo and in the description .. took for the son, i needed the 42nd size, as i know, it's 7.5 .. but came 46th)) i think all the same my problem, rather incorrect was the size .. if anyone can explain how to order 42nd. i will thank you .. i advise both the store and the shoes thank you.
Everything is fine!! Very comfortable! But the sole is soft! and there were a little crumpled!
Thank you, rather krasovki autumn and not winter
Not received
okay
Merci
Delivered quickly. Whole. The material is thin, i think that they will quickly get wet :)
good and beutiful shoes, i love it :)
Standards sneaker, stink mushroom cube from Galina form
The description of the product is very good, your image and size is accurate, but the material of the shoe is very delicate,
Write a review after two months of use. Shoes are great, they are really warm. Just throw out the insole, buy in the market for 50 p.-at times better. Sole slip, but in moderation. First time ordering on Ali shoes, do this: measured line the length of your foot, and on my 45th size, ordered a 47-oh. Got excellent.
Well received. And my darling is content. Thank you
Excellent. In Turkmenistan reached 35 days. Warm and strong. Go for a couple of days. Satisfied. Recommend to everyone. Very good quality. Came to Turkmenistan for 35 days. Warm and durable. I recommend
Look good, But outer material is quality half, by the price are excellent,
works
Shoe size 45 ordered, unfortunately fit this not and they are 1 size too small. Shoes fall very small out.
Need to buy more quality insole!
In Udmurtia come in 2 weeks, look very good, ordered size 9 wear 43 small
Excellent 10/10
All happy, Khabarovsk Territory came about days for 20, it is ok, bearing in mind that the parcel out of China, but strange to me that China we have at hand, and posting did hook in Kazan.
Good, not too tight, most importantly, pay attention when ordering, and how I make autumn instead of winter XD
Ok
a very good store thank you A+
helpful
Took the 0.5 cm more, just come
Bolshevat, foot grow up (14 years), are just
Good shoes in spite of the long delivery time
The smell of glue is too strong
they are very good i m happy to have it
K
Shoe good size
Fast shipping, great product. love it
Alles Gut
Standards, smack of rubber, feet sweat, but easy feet is not cold-3 on the street.
Exact
Order came quickly, a second time, I am happy with the order, thanks a lot will be ordering more.
Going for a long time-probably by dog sled. Although in time and meet-but I have here polzimy passed-and it is running out Size Standards, look well
amazing sheos went in the snow with them!! buy 1 size more usuely wer size. good store great qulity love it!!
Very comfortable, good looking and warm shoes. Water resistant, doesn't get dirty easily. I do recommend these shoes and this store.
All OK
Beautiful and good quality and tidy delivery and cheaper
It's all exactly. looking stylish. fur like falls out. colder will check the full. thanks to the store and Aliekspress.