SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes were more than a month! Safe and sound! Quality satisfied! Look great!!!!
Shoes received 1,5 months. Goods without damage. But with the wrong size. The store did not communicate
I am so happy i bought them because of the low price and high quality!
Size Fits fullness but slightly narrower, may eventually разтянутся, must take more, I took 2 sizes bigger need bіlo 3
Good except the bottom part, not fully black, but it isn't much visible Order number bigger
Shoes SUPER!!!!!!!!!!!! Ordered a fur-lined, consulted with the store about the size, sociable, once said The size 38, took 40. Fit perfectly, even a sock warmer fit. The Quality of the mark, all carefully, see the factory production. RECOMMEND PRODUCT ONE!!!!!!! Thanks!!!!!
Comfortable and good.
Arrived in the right times, unfortunately a shoe is fine, the other is very tight and you can't use them
Super ;-)
Size does not correspond to the need to take 2 or even 3 size, seriously. Super slippery soles, and principle rules
Our 42 ordered 44 size.
Delivery fast, good packaging. Satisfied very! AND more back 4-5% of purchase (7% is a fraud), through cashback! Here's a link bit. Ly/simple112 saving with every purchase. Link can scan the QR code. Delivery fast, packaging is good. Quality is super, very satisfied! And even returned 4-5% of the purchase through a cashback, here's the link bit. ly/simple112 savings with every purchas.
loving it
Very quality nice
Good store
44 p maximum 27 cm.
The price is low !
Good Product Matches my expectations
The boot is amazing, the details are perfect and is comfortable,
Quality like. Took 41, one size larger than usual. Visual "longer", but the size is all right.
nice shoes. I think it is real leather. it is thin leather. unfortunately we had to pay 19 Euro more at the customs
M
Excellent quality! All the size! Seller put gift))!
Within 10 days delivered
Fantastic. Great Item, great Price and fast Delivery
Small, but his own fault, not chose the right size
Very reussi
Perfect! Size bigger order!
Super Shoes look like the Original and are super comfortable. Best order one Size bigger then has one has a good Thumb width Square.
It 'S just awesome shoes! Do not regret it took them. No defects. Size suitable, took 38, just. The Only negative, the smell of glue or rubber, it is not clear, but it is not so important.
great, good quality for price, size about 38.5-39
Love them. Just like the piture. Good quality and so comfortable.
Nice hot nice quality less gray than honor guard but still fun
Las boots are good for your price, not I have Complaints of product, it shows that you are IMITATION But by now seem an option super recommended. The only thing… They come in a bag, without box neither anything, wrapped shabby shape, and that leaves a lot to be desired.
Great. Super toasty and looks good furniture material. The number a fair bit, But is perfect. Recommend. Take 3 weeks to reach Spain
Nicely, nab a size advice more
Quality is good, look great. But the size was small. Ordered 43, but in fact they are about 40. Nuisance :(
Shoes recieved very quickly. Unfortunately does not match the size. I ordered shoes 41-42 43 and recieved because there are a lot of small. Please all to uważali for orders.
Shoes beautiful and comfortable but have to take one size larger
All is very cool. Go for about a month to SF. Happy. Recommend
The quality is good But the size not Corr is sponds. Ordered a size 40 and corresponds to a 39. Recommend ordering number more.
best boots ever !!
Amphibious excellent quality perfect finish, very warm inside, logically imitation Dot Martens, the only error numbers very small, I carry a 38 I purchased a 6 EU but it would take 2 numbers in more
Are the same as the picture. LAS took awhile put and seem commode. I have you 'd be doubts in Ke are fur. Pero to be soft and comfortable, do not give much importance. Have taken me to get 20 days. I Am happy.
took less than a month