SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of leatherlizard (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of leatherlizard.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Price quality matches. But I would like better. I'm not going to the forest in them. Ordered winter. In the winter to walk so far is not trusting the store promptly consulted. But with the size missed. It was necessary to focus on the table.
Excellent Product I arrive in time
Thank you received, but with the size is not the same, and with the store communicated said that to take on the size, take on the size more as took 43 to 43 small. And so everything is clear as described. The seller is sociable I advise the store and the presenter.
With the store did not communicate, took its usual size, perfectly fit. Ordered 5.10 came to Kharkov 20.10. Light, comfortable in the case were not yet, I hope not soaked. Thank you!
The goods came in time, there is one but not quality locks
Arrived very fast! Overall it looks good. Sorry but the edge of the left-one is not shaped well.
No Commenter
good product fast shipping wich to deal with you again
Delivery is fast. In appearance, not bad as in use-let's see. Sock and heel stitched. Air valves are stranded. I hope that they will be worn. Thank you very much for your promptness.
Very good quality I recommend
The product is pretty good for the price, the only thing lined with hair inside, very warm for winter but for pretty hot summer. I use a size 42 standing and something comes right, i recommend ordering one more number.
Did not fit the size, ordered 42, wear 42 were slightly small
OK!
The boots are exact the only thing that came to me wrong in size
Came quickly quality good producer recommend
nice product
good
Exelent fulfilled the spectives
Approached exactly the size.
Good boots, quality materials.
Smooth transaction and pleased with these boots. Thank you.
Good quality I love it well thanks
Are the same as in the picture and I arrived in 10 days. Thank You
as always very good and very nice boots. fourth pairs I brought. recommend.
The parcel was lost, but returned the money and make allowances for another pair of shoes. Thanks to him!
Excellent, thank you store
bien
Perfecto
Fast shipping beautiful product. Desert color also'll buy.
very good thank you
Satisfied. Good product for price.
good
Very beautiful this for boots
Good shoes. Very light.
For the money is not even bad bots, but winter call them do not dare.
Seller recommended
this boots are very comfortable and the quality is very good, im so exited about this product. and i recomendet to all of you buy this boots. i have foot size 37 but i ordered 38 and it fits very well
Delivery fast. Done carefully. Stitched as the photographs of the site.
Thanks was delivered in good condition
Very good
Thank you for your service on a much loved the boots hubby is satisfied
Goooood...
very good & very cool
Shoes good but do not winter
Shoes exactly the size which I ordered, came at the time, diarrhea, a couple of times and I liked, recommend this store
Good shoes
Very professional and fast store in shipping. :) ;) Received last Thursday, December 13th. :) All right, perfect size. To feel for the next purchase from you. :D :) Fabio (Italy)
Goods received size match all fine
Great! Quality on top, very warm. Happy Man :)
Very worth the shame, arrived diretinhas and the shipping was fast. Advise